Frequently asked questions
How long will it take for my piece to arrive?
Usually takes 1-2 weeks for your order assembled and shipped.
Will the letters be perfectly straight?
Each letter is handstamped, making it impossible to get the letters perfectly straight. The slightly off-set letters is what makes your piece different and unique.
What is your jewellery made of?
The materials for each piece are noted in their product description, but all of our jewellery is made of high quality materials - sterling silver, gold filled, *** aluminum
Do you ship internationally?
Yes, we have international shipping options at checkout. We are not responsible for delayed international shipping times or any customs fees that may be charged by your country.
I need a quick gift, is there any option?
Can I add another charm to my piece?
What form of payments do you take?
Direct Debit, Visa, Mastercard, Paypal
Why was my credit card already charged when I havent' received my order?
Due to customized nature of our jewellery, your card will be charged as soon as the order is placed.
I am local, can I just come by and pick it up?
If you live in Killarney and prefer to pick your order up please select "Pick up my piece" during checkout.
My necklace is tarnished, what do I do?
Can I gift wrap my piece?
You have the option of gift wrap with each item during checkout. Please contact me if you would me to add a special note for the receiver <3
Can I have something stamped on the back of the charm?
Unless noted on the product description, we only stamp on one side of the charms to keep an overall good look.
How can I contact you?
Email us at firstname.lastname@example.org
Where are you located?
Killarney, Co. Kerry, Ireland.