Frequently asked questions

How long will it take for my piece to arrive?


Usually takes 1-2 weeks for your order assembled and shipped. Please allow for busier seasons it may take a bit longer. Check out shipping details here for more information.




Will the letters be perfectly straight?


Each letter is handstamped, making it impossible to get the letters perfectly straight. The slightly off-set letters is what makes your piece different and unique. Please expect a variance from our pictures as every piece is different.




What is your jewellery made of?


The materials for each piece are noted in their product description, but all of our jewellery is made of high quality materials - sterling silver, gold filled, *** aluminum (Swarovski birthstones crystals, semi precious stones and fresh water pearls.




Do you ship internationally?


Yes, we have international shipping options at checkout. We are not responsible for delayed international shipping times or any customs fees that may be charged by your country. Check out Shipping Details Here




I need a quick gift, is there any option?


Yes, we have our "Ready to ship" page where you can find different options, your order will leave our studio in 3-5 days.




Can I add another charm to my piece?


Yes, you can always purchase a single charm to add to an already customized piece. Please see here in our Bespoke Necklace / Bracelets




What form of payments do you take?


Direct Debit, Visa, Mastercard, Paypal




Why was my credit card already charged when I havent' received my order?


Due to customized nature of our jewellery, your card will be charged as soon as the order is placed.




I am local, can I just come by and pick it up?


If you live in Killarney and prefer to pick your order up please select "Pick up my piece" during checkout.




My necklace is tarnished, what do I do?


Sterling silver naturally tarnishes, specially in humid conditions. - Polish pads will clean your jewellery up in a snap. - Storing your piece in an airtight bag will help it to not tarnish. Learn how to clean your piece here! We are happy to clean your piece up for you anytime you need, just contact me. Please be sure to include a self addressed stamped padded envelope for us to ship it back to you in.




Can I gift wrap my piece?


You have the option of gift wrap with each item during checkout. Please contact me if you would me to add a special note for the receiver <3




Can I have something stamped on the back of the charm?


Unless noted on the product description, we only stamp on one side of the charms to keep an overall good look.




How can I contact you?


Email us at suchnessjewellery@gmail.com




Where are you located?


Killarney, Co. Kerry, Ireland.